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Instruction on how to deal with deposit problems

1. Money is taken out of the bank account, but has not arrived to casino account

1.1 Please, send a history of your transactions in pdf format during the period of difficulties with deposits in the LiveChat or on email support@kingbillycasino.com as attachment
1.2 Wait for the reply regarding your transaction

2. Fee is taken alongside with deposit.

Please, send your transaction with the fee in pdf format in chat or on email support@kingbillycasino.com. After that, our team checks your account and adds the taken fee on your balance (excluding the cases when fee is already added or the deposit is made into another casino)

3. Deposit is declined, money are not taken from the bank account.

3.1 In case this is your first deposit, we recommend you to make few more efforts or to use the alternative payment method - Neosurf.
3.2 If it is not your first deposit, please, try another payment method for credit card - Accentpay.



4. Neosurf deposit is pending, money is charged

In case of unsuccessful Neosurf deposit we kindly ask you to contact us via LiveChat or email saying that the money is charged, but the deposit is in "pending" status

Please, perform the following actions:

4.1 Visit Neosurf site -> https://www.neosurf.com/en_GB/pincode/menu
4.2 Enter your voucher data


4.3 Check account's history


4.4 Make a history of your transactions in pdf format during the period of difficulties with deposits and send it to us


4.5 Wait for the reply

Unfortunately, we cannot specify the exact timeframe for your case, but, please, be assured that we will do our best to solve your problem as soon as possible.
Thank you for your cooperation and patience!

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