Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of
people who lose control over themselves while gambling. Before starting to play, it is important to realise that
gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of
the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your
normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal
Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent
To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you
deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be
accessed within your account in the “Personal Limits” section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may
only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid
rash decisions. If you require further information or assistance regarding Personal Limits, please contact our
support team at firstname.lastname@example.org.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based
on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a
Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is
based on the initial deposit instead of the winnings.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6
months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional
offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your
account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 1, 3, 14 days; 1, 3, 6, 9 months; 1 or 3 years,
or forever. Upon doing so your Player Account will immediately be disabled and you will be excluded from all
promotional offers for the set period. Setting Self-exclusion lets us know that we need to take all measures to
block your access to your account and make sure that you receive no promotional materials. You may also contact our
support team at email@example.com and inform us about your decision to stop gambling at the Website for a
certain period of time or forever.
If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any
balance you have left. Once self-excluded, please reach out to our support team at firstname.lastname@example.org in
order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe
with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the
casino to process funds. The funds remaining on balance will be paid according to the casino limits.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at email@example.com and inform us about your decision to stop
gambling at the Website for a certain period of time or forever. We will take all measures to block your access to
your account and make sure that you receive no promotional materials.
You may contact any of the following organizations for consultation and support:
The Casino only accepts players who are at least 18 years old and uses all available methods to stop
any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of
identity and in case the player has not reached the legal age to play, access to the Website will be denied
However, we realise that due to a wide availability and nature of the Internet people under the legal age still have
a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in
protecting their children from free access to gaming websites. There is special software that can help in this
matter. Please visit the following websites for more information: