Terms and Conditions
Effective from: 25.05.2018
Last updated: 15.06.2018
1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website You confirm Your consent with the Terms and Conditions.
1.2 These Terms and Conditions (T&C) apply to the usage of a Software Kingbillycasino.com (“Casino”) through related enabling internet, mobile or other platforms by You (“You” or “Player”).
1.3 These T&C constitute a binding agreement between You and Casino.
1.7 Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
2. CHANGES TO TERMS AND CONDITIONS
2.1 These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
2.2 Casino reserves the right to modify and/or amend this Agreement at any time with or without prior notice.
2.3 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by Us due to some changes in Casino.
3. WHO CAN PLAY
The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
3.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
3.2 The Casino accepts strictly adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
3.3 If we are unable to confirm that You are of the Legal Age, we may suspend Your account. If You are proven to have been underage at the time You made any gambling or gaming transactions, Your account will be closed, all transactions or bets void. Any winnings, accrued during such time will be forfeited and You will return to us any funds, withdrawn from Your account.
3.4 It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.
3.5 The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
3.6 Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: Estonia, Israel, Ukraine, Republic of Crimea, France, Netherlands, Romania, Spain, the United Kingdom, US or any of its states. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
4. AVAILABILITY OF GAMES
4.1 Please, bear in mind, some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
4.1.1 NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, United States of America and United Kingdom.
4.1.2 In addition to the above, Guns ’N’ Roses, Motorhead, Emoji Planet, Jumanji and Jimi Hendrix are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine. Aliens are unavailable in Japan, Canada.
4.1.3 Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
4.1.4 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled
4.2 Players from Canada are not eligible to play the games from NYX.
5. ACCEPTED CURRENCIES
5.1 The website allows playing for the following currencies: EUR, USD, ZAR, SEK, NOK, AUD, CAD, RUB, BTC, ETH, BCH, LTC, DOG
5.2 For the purposes of these T&C only, exchange rates are calculated as follows: EUR 1 / USD 1 / ZAR 15 / SEK 10 / NOK 10 / AUD 1.5 / CAD 1.5 / RUB 50 / 0,001 BTC / 0,01 BCH / 0,01 ETH / 0,1 LTC / 1000 DOG.
6. FEES AND TAXES
6.1 You are fully responsible for paying all fees and taxes applied to Your winnings according to the laws of the jurisdiction of Your residence.
7. GAME RULES
7.1 By accepting these Terms and Conditions You confirm that You know and understand the rules of the games offered on the Website. It is at Your discretion to familiarise Yourself with the theoretical payout percentage of each game.
8. BONUS TERMS & CONDITIONS
8.1 Bonus Terms and Conditions are an integral part of the these rules. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions and Bonus Terms and Conditions.
9. DISCLAIMER OF LIABILITIES
9.1 Casino service is provided solely for entertainment purposes.
9.2 Casino service is provided "as it is". Casino is not responsible for service mismatch to Player’s purposes and/or ideas on how such a service should be provided.
9.3 Casino undertakes to correct all faults in the service as soon as possible, but does not guarantee their absence.
9.4 Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.
9.5 In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with Casino or the actions of third parties aimed at suspension or termination of operation of Casino, Casino operation can be suspended and all current bets canceled.
9.6 By accepting these Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from Your use of the Website.
9.7 The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
9.8 In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
9.9 If we mistakenly credit Your Player Account with winnings that do not belong to You, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from Your Player Account. If You have withdrawn funds that do not belong to You prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to us. In the event of an incorrect crediting, You are obliged to notify us immediately by email.
9.10 The Casino, its directors, employees, partners, service providers:
9.10.1 do not warrant that the software or the Website is/are fit for their purpose;
9.10.2 do not warrant that the software and Website are free from errors;
9.10.3 do not warrant that the Website and/or games will be accessible without interruptions;
9.10.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the games.
9.11 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the Games.
9.12 You acknowledge that the Casino shall be the final decision-maker of whether You have violated the Casino’s Terms and Conditions in a manner that results in Your suspension or permanent banning from participation in the Website.
10. USE OF PLAYER ACCOUNT
10.1 PLAYER RESPONSIBILITY
10.1.1 Player fully understands the provisions contained in this Agreement and is obliged to comply with them.
10.1.2 Player ensures that their age is 18 or older, but sufficient to participate in gambling, according to the legislation of the country of their residence.
10.1.3 Player acknowledges that their details in the personal account of Casino are correct.
10.1.4 Player acknowledges that they have only one active member account with Casino.
10.1.5 Player is obliged not to disclose the login details of a member account to third parties and not to allow the third parties to gamble at Casino through their member account.
10.1.6 Player is responsible for the security of the member account access data, as well as for the security of accounts in social networks used for gambling at Casino.
10.1.7 Player confirms that they are not a Casino employee or a relative of a Casino employee.
10.1.8 You participate in the Casino strictly in Your personal non-professional capacity for recreational and entertainment reasons only.
10.1.9 Player is responsible for all actions taken at Casino through their member account.
10.1.10 Player acknowledges that they are aware of the risk of losing money in the course of gambling. Casino is not liable for any possible financial damage arising from the use of the website.
10.1.11 Player assumes the obligation not to carry out illegal financial transactions, the legalization of proceeds from crime, and any other operation in violation of applicable law, through Casino.
10.1.12 Player acknowledges that they do not use the funds for third parties to replenish the Casino account.
10.1.13 Player agrees that Casino has the right to require additional verification of their identity or their actions at Casino website.
10.1.14 Player understands that Casino has the right to cancel their bets if:
10.1.14.1 player or a third party can affect the outcome of a bet;
10.1.14.2 player or affiliated third parties violated the T&C;
10.1.14.3 the outcome of a bet was the result of illegal actions;
10.1.14.4 the bet was made during any technical failure.
10.1.15 You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Casino staff used to provide the Website or Customer Services.
10.1.16 Player agrees that if they broke the rules or Casino has reasonable grounds to assume that Player has violated the rules, Casino reserves the right to suspend their member account, cancel the bets, refuse to pay winnings or use the funds on Player’s member account for compensation of its own losses resulting from the actions of Player.
10.1.17 The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
10.2 REGISTRATION AND OPENING OF YOUR MEMBER ACCOUNT
10.2.1 Each player can create only one (1) personal account. Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
10.2.2 You have the right to use only one account. One account per a residence address, an IP address, a PC. If You register more than one member account, all Your accounts can be suspended or deleted, and all bets can be void. Besides, Your winnings and bonuses that You received or accumulated during the period of use of several member accounts can be void as well. We can request You to return the funds withdrawn from Your additional accounts. If You want to register a new member account, You can contact the casino manager at firstname.lastname@example.org. In this case, Your existing account will be suspended, and You will be able to register a new one. If You have found out that You already have more than one account with Casino, You are obliged to immediately inform us about it. If this fact is established without Your participation, all Your accounts will be suspended.
10.2.3 Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
10.2.4 You must enter all mandatory information requested into Your registration form, including a valid e-mail address; if You do not enter a valid email address, we will be unable to help You recover any “forgotten passwords”. It is Your sole responsibility to ensure that the information You provide is true, complete and correct.
10.2.5 Casino reserves the right to refuse to register a member account.
10.3 CLOSING OF ACCOUNT
10.3.1 Casino reserves the right to close Your Member Account and to refund You the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to provide with a reason or give prior notice.
10.3.2 If You do not log into Your member account via the internet, using Your "User Name" and "Password" for a period of one (1) year, all balances may be removed from Your account after a notification has been sent to the registered e-mail address.
10.3.3 If You want to block Your account, please, contact the support department via LiveChat (24/7) or email email@example.com. Casino will return to You any and all funds from Your member account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion.
10.3.4 In the event of closure of Your account because of gambling addiction or if Your account has been closed due to fraud You acknowledge that You are prohibited from opening a new account. Casino will not be liable if You manage to open a new account, neither for such action nor for any direct or indirect consequential damages. Casino shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
11. ANTI-FRAUD POLICY
11.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
11.1.1 participating in any type of collusion with other players;
11.1.2 development of strategies aimed at gaining of unfair winnings;
11.1.3 fraudulent actions against other online casinos or payment providers;
11.1.4 chargeback transactions with a credit card or denial of some payments made;
11.1.5 creating two or more accounts;
11.1.6 taking part in any criminal activities including money laundering and any offence with criminal repercussions;
11.1.7 other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions.
11.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
11.2.1 use of stolen cards;
11.2.3 creating more than one account in order to get advantage from casino promotions;
11.2.4 providing incorrect registration data;
11.2.5 any other actions which may damage the Casino.
11.3 The Company reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful or improper activity, and You agree to cooperate fully with us to investigate any such activity.
11.4 In the event of any suspicious transaction/s, Casino reserves the right to suspend or block a player’s Account and withhold funds as may be required by law or the competent Authority.
11.5 By agreeing to the Terms You authorize us to undertake verification checks as we may require ourselves or may be required by the third parties (including, regulatory bodies) to confirm Your identity and contact details in order to prevent money laundering.
11.6 Deposits made into Your account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close Your account indefinitely. In such instances, Casino further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
11.7 All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
11.8 Transferring of funds from one player account to another is not allowed.
11.9 Unfortunately, a limited few make it a habit to abuse our bonus offers. Regular players rarely risk breaking these rules by mistake; You have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right to, if we determine the breach of any Terms, confiscate all associated winnings and original deposit.
11.10 You shall not corrupt the Website, flood the Website with information so as to cause the Website to malfunction, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
11.11 Casino will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. Casino will not be liable for any loss or damage which You or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action Casino takes in respect of the same will be at our sole discretion.
11.12 If You suspect a person is colluding, cheating or undertaking a fraudulent activity, please report via e-mail: firstname.lastname@example.org.
11.13 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
11.14 Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Casino any error or incompleteness immediately. Should You fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
11.15 Casino prohibits Player collusion and do not allow any kind of robots and programmed devices to participate in a game play. Casino reserves the right to void any game play resulting from the use of robots and/or programmed devices.
11.16 In order to make a withdrawal, a Player must wager a deposited amount at least 3 times prior to withdrawal due to higher risk of fraud. This procedure is in line with anti money laundering practices.
11.17 Please note that if You requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge You the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.
12.1 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.installments.
12.2 Please, contact our support team at email@example.com to inquire about the payment methods which are most favorable for Your country of residence.
12.3 You may only participate in Games if You have sufficient Virtual Funds on Your member account for such participation. Casino will not grant any form of virtual credit whatsoever for participation in any of the Games.
12.4 To deposit Virtual Funds into Your member account, You can transfer Virtual Funds from Your personal wallets or other Virtual Funds related accounts.
12.5 Please, note, that the minimal amount of deposit is EUR 10 / USD 10 / ZAR 150 / SEK 100 / NOK 100 / AUD 15 / CAD 15 / RUB 500 / 10 mBTC / 100 mBCH / 100 mETH / 1000 mLTC / 1000000 DOG. The maximum amount of deposit depends on the payment method You decide to use.
12.6 Casino can, under certain circumstances, credit a Player’s account with so called “bonus”. The conditions for the crediting of the bonus and the amount of the bonus is determined by Bonus Terms and Conditions. For promotions that are currently running please follow directory “Promotions”. If an account contains both the Virtual Funds and bonus funds, the bonus funds will only be available for wagering once the existing Virtual Funds have been used. Before fulfilling the bonus turnover conditions if You transfer or withdraw the main deposit amount, bonus funds and all winnings from this bonus will be forfeited.
12.7 Casino reserves the right, to change the accepted methods of payment at its sole discretion. Casino further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. Casino does not warrant that all methods of payment are available at all times.
12.8 Depending on the method selected, deposits can incur charges from Your bank side, independently for bank wire transfers and/or other methods of payment.
12.9 By depositing money You agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your account, and agree to refund and compensate us for unpaid deposits.
12.10 Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.
12.11 Casino reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Account. This could include (but is not limited to) a selfie with a document or form of identification.
12.12 It's the responsibility of Player to ensure that all documents are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of Player.
13.1 The minimal amount for withdrawal is EUR 20 / USD 20 / ZAR 300 / SEK 200 / NOK 200 / AUD 30 / CAD 30 / RUB 1000 / 3 mBTC / 30 mBCH / 300 mETH / 300 mLTC / 300000 DOG per transaction (EUR 300 / SEK 3000 / NOK 3000 / AUD 500 in case of Bank Transfer).
13.2 The maximum withdrawal amount from the member account per transaction is EUR 2.500 / USD 2.500 / ZAR 35.000 / SEK 25.000 / NOK 25.000 / AUD 3.500 / CAD 3.500 / RUB 150.000 / BTC 0.125.
13.3 The period of processing requests for withdrawals is from 0 to 24 hours.
13.4 The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
13.4.1 For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, Vietnam.
13.4.2 For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
13.5 Kindly note that Bank Transfers are unfortunately not available for players from Germany. Players from Germany will have to use a different option for withdrawal purposes.
13.6 Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
13.7 The internal operating currency of the Website is Euro. Due to this fact, in case You transact in other currencies, the amount deducted from Your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Your bank and/or the Casino's payment processing system.
13.8 All Bank Transfer payouts are processed within three (3) banking days. Please mind that You will not be able to request a Bank Transfer for USD payouts.
13.9 The maximum withdrawal amount processed to a player is 7,500 €/$ per week and 15,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
13.10 If You win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
13.11 At least a minimum first deposit (EUR 10 / USD 10 / ZAR 150 / SEK 100 / NOK 100 / AUD 15 / CAD 15 / RUB 500 / 10 mBTC / 100 mBCH / 100 mETH / 1000 mLTC / 1000000 DOG) is required before withdrawing any winnings generated from a no deposit bonus/registration bonus. Please, mind, according to 11.16 deposited money should be wagered at least 3 times prior any withdrawal.
13.12 The Casino reserves the right to check Your identity prior to processing payouts and to hold withdrawals for the time needed to check Your identity. In case You provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which You will be informed by email.
13.13 In case of necessity to verify the identity of Player, the time of processing the requests is calculated from the date of verification of the documents requested.
13.14 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. If You do not or cannot provide us with such information then we may suspend or permanently close Your Account. Note, if You fail to provide necessary information, Your account has failed security verification, the balance, if any, is subject to confiscation.
13.15 Date of receipt of money on Player's accounts outside of Casino depends exclusively on banks and payment systems, to accounts of which the funds are withdrawn.
13.16 Casino reserves the right to transfer funds in a way different from the payment method specified by Player.
13.17 Notices for withdrawals must be made via the Website. Casino will not accept withdrawal demands made by live chat or by electronic mail. Employees of Casino are not permitted to bypass these instructions.
13.18 Finally, please keep in mind the Casino is not a financial institution. Due to this fact, Your account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
14. DORMANT ACCOUNTS
14.1 An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If Your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of Your account, if less) as long as the balance of Your account remains positive.
14.2 You authorise the Casino to charge this fee from Your Player Account on the beginning of the month following the day Your account is deemed inactive, and on the beginning of every subsequent month that Your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
15. INTELLECTUAL PROPERTY RIGHTS
15.1 The content on Casino website is subject to copyright and other proprietary rights held by Casino or used under license from third party rights owners. All downloadable or printed materials contained on the website may only be downloaded to a single personal computer and can be printed solely for personal and non-commercial use.
15.2 Under no circumstances the use of the website grants the user any rights to the intellectual property (e.g. copyright, know-how or trademarks) owned by Casino or any other third party.
15.3 Any use or reproduction of the trade name, trademarks, logos or other creative materials presented on this site is prohibited.
15.4 You will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activities.
16.1 You are free to contact our Customer Support team via LiveChat available 24/7 or email firstname.lastname@example.org according to the instructions found on the Website to give us any complaints regarding our services.
16.2 If You have a problem, You have to describe it in detail as much as possible to speed up its resolution.
16.3 In the event of a dispute, You agree that the results stored on the server are the final proof and cannot be challenged.
16.4 You agree that in order to alert You in the event of a dispute, Casino employee can use any contact details You left on the website.
16.5 Complaints are handled in the support department and escalated in the organisation of the Casino in case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
16.6 If the dispute is not resolved on the casino management level, You can contact any independent body, gaming authority or licensing regulator listed on the Website.
16.7 In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.