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CASINO FAQ

In this section, you will find some of the most frequent questions from players who have registered in the King Billy Casino. The answers are as short as possible, because His Majesty does not want to make things hard to understand for his loyal players!


Top 5 questions

How do I open an account at King Billy Casino?

Go to the King Billy Casino homepage, click the “Sign Up” button on the right top corner and fill in the registration form (please, make sure you have read and agree with our Terms & Conditions). Welcome to the land of King Billy!

How do I deposit money into King Billy Casino?

Log in to your King Billy Casino account. Click the deposit button on the right top corner, select your desired deposit method and follow His Majesty’s instructions.

What is the welcome bonus at the King Billy Casino and how do I get it?

His Majesty King Billy is well known for his generosity! King Billy Casino is offering a total of €555 bonus plus 73 Free Spins on the hottest slots in the kingdom. All you need to do is create an account at King Billy Casino, place your first deposit and the bonus will be added automatically.

Note: Please, check your balance before you start playing. In case of the bonus not being added automatically, contact customer support for further assistance.

Who do I contact if I have any questions and\or requests?

King Billy’s trusted and capable support team is also at your disposal every day from 9 am till 11pm EEST. You are welcome to contact us via LiveChat or drop us a line at support@kingbillycasino.com.

I have made a withdrawal request. When will I receive my money?

His Majesty makes sure that all requests are processed within 24 hours. However, date of receipt of money depends exclusively on banks and payment systems as well as chosen withdrawal method.

Account

How do I open an account at King Billy Casino?

Go to the King Billy Casino homepage, click the “Sign Up” button on the right top corner and fill in the registration form (please, make sure you have read and agreed with our Terms & Conditions). Welcome to the land of King Billy!

I am under 18 years of age. Can I play at King Billy Casino?

Absolutely not. You must be at least 18 years old to play at the King Billy Casino.  Responsible gambling is a top priority at our casino and not only is underage gambling strictly prohibited, but appropriate age verification checks are frequently carried out.

Do you accept players from my country of origin?

Although everyone is welcomed to the Kingdom of King Billy, international treaties forbid us to receive players from the US and its territories, United Kingdom, Spain, Israel, France, Ukraine. Please, make sure that it is legal for you to participate in our games according to applicable laws in the jurisdiction of your residence.

I have forgotten my password. How do I restore it?

As passwords are case sensitive, check that Caps Lock is off. If the problem persists, click “Sign In” button, select “Forgot Your Password” and enter the e-mail address you used for registering at King Billy Casino. You will shortly receive an e-mail with a link to reset your password. Please, check your junk or spam folder if the e-mail was not received.

Where do I find my personal details and how do I update them?

Log in to your King Billy Casino account, click on your e-mail address on the right top corner and choose “My Account”. Here you will find everything you need: your profile and balance, transactions history and bonuses.

Can I change my nickname?

His Majesty does not disagree! You can change your nickname by going to your profile and clicking on “Edit your profile”. Choose your new name and click “Save”.

Why is my personal information required? Is my personal data safe at King Billy Casino?

Everybody is safe under King Billy’s rule! Your personal details are required to confirm your identity, legal age and address. They are also required in order to prevent any fraud and laundering activities, and also process financial transactions. At King Billy Casino you are absolutely safe, as we are using the most up to date data encryption techniques to safeguard your personal details.

How do I check my account activity (transactions, bets etc)?

Please, log in to your King Billy Casino account, click your e-mail address on the top right corner and choose the “History” tab. From there you may check your transactions, bets, bonus and free spins history.

How do I stop receiving newsletters and promotions?

Please, log in to your King Billy Casino account and click on your Profile info tab. From there, click on Manage Subscriptions. You will be redirected to a new page, where you can manage your subscriptions.

Payments

How do I deposit money into King Billy Casino?

Log in to your King Billy Casino account. Click the deposit button on the right top corner, select your desired deposit method and follow His Majesty’s instructions.

What is CVV/CVC2 code? Where do I find it?

CVV stands for “Card Verification Value” and CVC2 for “Card Verification Code”. The code consists of 3 digits and can be found on the back of your credit card. Providing your CVV number during online purchases proves that you actually have the physical credit or debit card and helps reducing fraud and keeping you safe.

What is the minimum/maximum amount I can deposit?

By King Billy’s decree, the minimum deposit amount is €20 (or currency equivalent) whereas the maximum deposit amount is EUR 2.500 / USD 2.500 / ZAR 35.000 / SEK 25.000 / NOK 25.000 / AUD 3.500 / CAD 3.500 / RUB 150.000 / BTC 1.25 per transaction.

Which deposit methods are available at King Billy Casino?

At King Billy Casino you can deposit via the most trusted payment methods: Visa, MasterCard, Skrill, Neteller, Paysafe or Bank transfer. Other relevant alternative payment methods should be checked through your account.

My deposit failed. What should I do?

Please, make sure all the information is filled out correctly and your card or account is not expired or blocked. Possible reasons of failure may include: verification failure of VISA or MasterCard secure code; credit card limitations or blocks for online payments; not sufficient funds for the initiated transactions. If all the information is correct, reload the page or try a different browser (i.e. Google Chrome).

I made a deposit but the funds were not credited to my account.

You shouldn’t worry, as His Majesty himself will look immediately into the problem! First check that the funds were deducted from your card or e-wallet account. Then, contact our customer support providing a copy or screenshot of the transaction, so that we will be able to investigate it with the payment provider.

Is there a deposit fee at King Billy Casino?

By King Billy’s decree, there is absolutely no fee for depositing at the King Billy Casino. Note: Your bank may independently charge you for bank wire transfers and other methods of payment.

Is my credit card and financial information secure?

King Billy Casino uses the most advanced data encryption techniques to guarantee information provided to us is safe. All your information is being encrypted using internationally accepted industry standards SSL encryption algorithms. Every financial information of yours is being protected by the same amount of security a bank would use.

Withdrawals

How do I withdraw money from King Billy Casino?

Please, log in to your King Billy Casino account. Enter your Profile info, go to Balance tab and find the “Cashout” button on the top right corner. Select the relevant withdrawal method and follow the instructions.

Which withdrawal methods can I use?

For your safety we only allow cashout through payment systems you previously used for deposit. If you have deposited using prepaid card, please use bank transfer for your cashout. If you have additional questions, feel free to contact our support.

How much am I allowed to withdraw per transaction?

The minimum withdrawal amount is €20 (or currency equivalent). Maximum withdrawal amount is EUR 2.500 / USD 2.500 / ZAR 35.000 / SEK 25.000 / NOK 25.000 / AUD 3.500 / CAD 3.500 / RUB 150.000 / BTC 1.25 per transaction.

It seems like I cannot withdraw!

Before any cashout, your account should be fully verified via documents which prove your age, identity and address. Double-check the information you provided when placing a withdrawal request. Have you entered the correct bank account number? Does the amount meet our min/max withdrawal limit? Do you have an active bonus that needs to be wagered before withdrawal? Also, try to clear cookies and cache and/or use a different browser.

Is there a withdrawal fee at King Billy Casino?

By decree of His Majesty King Billy, all withdrawals are free of charge.

What is IBAN?

IBAN stands for International Bank Account Number, which is used in international bank wire transactions to process your cash out requests. You may need to clarify IBAN with your bank or dedicated bank manager.

I have made a withdrawal request. When will I receive my money?

His Majesty makes sure that all requests are processed within 24 hours. However, date of receipt of money depends exclusively on banks and payment systems as well as chosen withdrawal method.

Why does withdrawing take much longer than depositing?

The King is very strict in issues of safety! All accounts should pass verification before any withdrawal is processed at the King Billy Casino. Account verifications are part of our ongoing commitment to responsible gaming and laundering prevention. Any other delays will be due to restrictions imposed by the payments providers.

Bonus & Free Spins

Can I try the games for free?

By King Billy’s order, you can play all games for free if you chose the “Play for Fun” mode.

Where do I find available bonuses?

At King Billy Casino you can find out about a bonus or get one in the following ways: on the top left corner of the homepage, you will find the “Promotions” tab with all our special offers and available tournaments. Another way to get a bonus is via your account and the Bonuses tab, using a specific bonus.

Hint from the King! Always check our loyalty program here to learn the benefits you get for being loyal to His Majesty. Also, make sure you have subscribed to our newsletters, so that you are always aware of the latest offers and promotions from the Kingdom!

What is the welcome bonus at the King Billy Casino and how do I get it?

His Majesty King Billy is well known for his generosity! King Billy Casino is offering a total bonus of €555 plus 73 Free Spins on the hottest slots in the kingdom! All you need to do is create an account at King Billy Casino, place your first deposit and the bonus will be added automatically.

Note: Please, check your balance before you start playing. In case of the bonus not being added automatically, contact customer support for further assistance.

What are Free Spins?

Free Spins in selected slots give you the opportunity to play a specified number of rounds for free (of course with the same chance of winning as when you play for your own money). Any winnings generated from Free Spins will be awarded with a wagering requirement of 50x.

How do I activate my Free Spins?

By doing absolutely nothing! Free Spins in King Billy’s land are added automatically with an e-mail notification sent to you.

What are King's Points?

It is the King’s way of showing His gratitude to you! For every bet placed in the King Billy Casino on any of our fantastic games, you will be rewarded with King's Points which can be exchanged for Cash. It's that simple: the more you stake, the more King's Points you will receive and the more cash you can redeem! More information can be found here

How do I convert King's Points?

To convert King's Points, just enter your account Profile page > Balance > King's Points and click on “Exchange”.

Title/Level Cash bonus ($/ €) Cost (King's Points)
Citizen 1 100
Baron / Baroness 3 100
Duke / Duchess 5 100
Prince / Princess 7 100
King / Queen 8 100

What is the wagering requirement for my bonus?

Before you can withdraw any winnings your bonus must be wagered. All bonuses are subject to a x50 wager of the amount of bonus received, calculated as follows: (deposit bonus)x50.

Do all games count towards the wagering requirements?

No. Different games contribute to a different percentage towards the wagering requirements:
80% of bet counts for NetEnt games;
50% of bets counts for: classic slots, Creature from the Black Lagoon, Demolition Squad, Ghost Pirates, Johnny the Octopus, Mega Gems, Muse: Wild Inspiration, Steam Tower, Victorious, Jungle Spirit, Rook's Revenge, Sin City Nights, Starburst, Royal Gems, Weekend in Vegas, Gonzo's Quest, Fruit Zen, Birds;
5% of bets counts for: table games, video poker;
0% of bets counts for: Aliens, Big Bang, Bloodsuckers, Castle Builder, Champion of the Track, Dead or Alive, Devil's Delight, Dr. Jekyll & Mr. Hyde, Eggomatic, Forsaken Kingdom, Immortal Romance, Jack Hammer 2, Jack Hammer, Jackpot 6000, Kings of Chicago, Lucky Angler, Mega Joker, Mega Moolah, Ninja, Peek-A-Boo, Pocket Dice, Ragnarok, Robin Hood, Scrooge, Secret of the Stones, Simsalabim, Super Nudge 6000, The Dark Knight Rises, The Dark Knight, The Wish Master, Tomb Raider 2, Tomb Raider, Zombies.

Note: Whilst playing with a bonus you will not allowed to play the games such as, but not limited to: Devil's Delight™, Gonzo's Quest™, Lucky Angler, Reel Steal, Super Lucky Frog, Steam Tower, Treasure Nile, Jackpot Jamba, Mr. Vegas, Slots Angels, The Glam Life, Treasure Room, Tycoons.
Game play on slots with jackpots, progressive jackpots and live dealers games will not count towards the wagering requirement.

Where can I see how much more wagering needs to be done with my bonus?

You can check your progress, together with the bonus details, in your Profile > Bonuses tab > Bonus History.

Technical questions

Games and/or website are running slow. What should I do?

First of all, make sure that your Internet connection has no interruptions. Close any background programs that might drain your bandwidth. Make sure you have the latest version of your browser installed and the latest version of Flash. If the problem persists contact our customer support.

What happens if the game freezes in the middle of a round?

The King says: Thou shall not worry! If your game freezes, you will end up exactly where you left off next time you open it. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or your internet connection stopped working. Any winnings will be paid out to your account.

I cannot open the game. Why?

There may be numerous reasons for this. For example, your country can be restricted by a specific game provider and/or for a specific game (i.e. Netent’s South Park is restricted for Australia). Please contact support to clarify if so. Another reason could be that you lost contact with the server. Try to clear cookies and cache, re-log in to your account and start over from scratch in order for the game to load.

How do I take a screenshot?

For Windows users: press PrtScn. Windows captures the entire screen and copies it to the clipboard. Open any file, paste the image (holding down simultaneously Ctrl and V) and save the file with an appropriate name.

For Mac users: hold down simultaneously Command, Shift and 3. Your Mac will capture the entire screen and save it as a file on the desktop. The file name will look like “Screen shot 2017-02-28 at 08.45.00 AM.png”. Saved file can easily be attached to an email and sent to us.

Play responsibly

How can I limit my gambling?

The King cares about you! This is why, at King Billy Casino, we have set a daily/weekly/monthly limit, so that you can keep track of how much you spend in the casino. This feature can be accessed within your Profile > Gambling limits and the limit becomes effective straight away. While you can decrease your limit at any time (effective immediately), increasing your limit will take 7 days to become effective. Canceling the deposit limit will take 7 days to process. Once the limit period is over, you will receive an e-mail notification.

How does the daily/weekly/monthly limit work?

When you have reached the limit per day/week/month you cannot deposit more within the corresponding set period. If you win, however, you will be able to wager with the money you have won. Please read above for the gambling limits timing specifications.

How do I close my account at King Billy Casino?

In the unlikely event that you would like to leave King Billy’s land, there are the following options to close your account at KingBilly Casino.

You may close your account by contacting our support team via support@kingbillycasino.com. Let us know the reason for closing your account and for how long you want the account to remain closed.

You may use the Cooling Off period option for a week, a month, 3 or 6 months. The setting is applied immediately. During a Cooling Off period you will be blocked from depositing to the casino and will be excluded from all promotional offers. Upon expiry, your account will be automatically reactivated and you will receive an e-mail notification.

Note: If you choose self-exclusion, there will be no way for you to get to your account during self-exclusion and upon expiry, your account will NOT be automatically reactivated.

It seems I have a gambling problem. Where can I get help?

The King understands! Playing at King Billy Casino should be something positive and entertaining, whilst also thrilling and fun. Sometimes it is hard to control how much we want to play in relation to how much we can afford to lose. In this case please check our RESPONSIBLE GAMING page.

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